Frequently asked questions

In this section of the Prandi Asce website, you can find some answers to the most frequently asked questions. In case you need further information, you can contact our customer service at this email address info@a-prandi.it. Our customer service is active from Monday to Friday from 9.00 a.m. to 5.00 p.m.
Why should I choose Prandi Axes?
Prandi Andrea & C. is specialised in the production of cutting implements, such as axes, hatchets, wedges and other woodcutting tools. Thanks to our passion we are among the few companies in Europe who boast such a large array of forest splitting tools with over 150 models of axes and hatchets.
Do I have to register to purchase Prandi axes?
Yes, once you have added your axe/axes to the cart, you can register as a new user or log in with your nameuser and password.
Type of Payments
The accepted methods of payment are credit/debit card or PAYPAL.
Do prices include VAT?
No, the prices visible on the online shop do not include VAT and shipping costs. Only once you have entered your shipping address, the cost will be updated before the checkout.
How do I receive the invoice?
The invoice will be sent directly to the mail address on the registration page.
How much does shipping cost?
The shipping cost depends on the destination of the goods. During checkout (after the correct filling of the form with your shipment information), you can see in the cart the amount of shipping costs and any other additional charges (VAT).
Is it possible to enter a different shipping address?
Yes sure, it's possible to fill a different shipment address during your registration. The billing address can be different from the shipping address. When you'll place a new order, you can update all your shipment info if needed.
How fast do I get the goods?
Delivery times and the tracking number will be indicated in the email sent after the confirmation of the order, as soon as the goods are ready to be shipped.
Is it possible to place orders as a company?
Of course, during the registration you can choice between private account or company account. If you choose the company account, all data are necessary, including VAT number. If the user is not able to provide this information, the sale will be managed as a sale to private parties. Any additional costs for the correct issuance of the invoice, will be charged to the customer.
How do discount codes work?
If you have a discount code, you can only use it during the checkout on our website. Into your cart, before payment, enter the code in the box and click on apply. Automatically the total will be updated with the new discount.
How to choose the right replacement handle?
replacement handle length till 26.65 in (CLICK HERE)
replacement handle from 26.65 in (CLICK HERE)

Find below the image your product code "Replacement handle + name and product code".

Example: 7.301 spare handle 3.001

Click on the replacement handle. Here you have to select the replacement handle based on 3 features:
  • Suitable for (weight of the axe head, essential for choosing the correct handle)
  • Length (if available in several lengths)
  • Handle type (if available in more materials)




How to read our product codes:

3.001.06
where:
3= axes categories
001= axe model
06= weight of the axe head (600 grams)*.

*NB to find the right spare handle you have to find in the table the compatibility with the weight of your axe head. Sometimes the same handle can be suitable for several weights. In this case the code will have the following format:
Example 3.001.03 / 04 / 05 / 06 (suitable for heads 300gr / 400gr / 500gr / 600gr)
How to choose the right blade protector?
Visit the sheaths online page (CLICK HERE)

Once selected the model, you'll need to choose the axe code in the table (column "suitable for"). Not all the sheaths model fit all the axe heads.



How to read our product codes:

3.001.06
where:
3= axes categories
001= axe model
06= weight of the axe head (600 grams)*.

*NB to find the right blade protector you have to find in the table the compatibility with the weight of your axe head. Sometimes the same protector can be suitable for several weights. In this case the code will have the following format:
Example 3.001.03 / 04 / 05 / 06 (suitable for heads 300gr / 400gr / 500gr / 600gr)
X
i
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