FAQ

Why should I choose Prandi?
Prandi Andrea & C. is specialised in the production of cutting implements, such as axes, hatchets, wedges and other woodcutting tools. Thanks to our passion we are among the few companies in Europe who boast such a large array of forest splitting tools with over 150 models of axes and hatchets.

Payment methods
The accepted methods of payment are credit card and/ or PAYPAL.

Do I have to register to purchase Prandi products?
Yes, when you decide to purchase a Prandi product you must create an account and follow the guided procedure.

Do prices include VAT?
No, prices found in the online shop exclude VAT and shipping costs.

How much does shipping cost?
In the order phase, you can see the final cost of shipping and any additional costs.

How do I receive the invoice?
The invoice will be sent directly to the address on the registration page. 

How long will shipping take?
Shipping and delivery times and the tracking number will be indicated in the email sent after the confirmation of the order. 

Is it possible to enter a different shipping address?
Yes sure, it's possible to fill a different shipment address during your registration. The billing address may not match the shipping address. 

Is it possible to place orders as a company?
Of course, during the registration you can choice between private account or company account. If you choose the company account, all data are necessary, including VAT number. If the user is not able to provide this information, the sale will be managed as a sale to private parties. Any additional costs for the correct issuance of the invoice, will be charged to the customer. 

How do discount codes work?
If you have a discount code, you can only use it if you're registered on our website. Once logged into your cart and before payment, enter the code in the box and click on apply. Automatically the total will be updated with the new discount. Remember! In order to use the discount voucher you must be registered on our website and the code can only be used once.